![]() ![]() This inventory included details such as higher floor rooms, ocean or city views and additional amenities that guests seek when booking. ![]() To achieve this breakthrough, IHG undertook an extensive process, beginning with a comprehensive inventory of every room across its global portfolio of hotels and resorts. "By leveraging the company's next-gen cloud solutions, we are setting a new standard in the industry, ensuring guests have the power to curate their perfect stay with ease." "The innovative technology that powers this level of customization for IHG's guests has allowed us to fully reimagine the booking experience, adding greater choice through the convenience of the platform," said George Turner, Chief Commercial & Technology Officer at IHG Hotels & Resorts. To date, more than 5,000 hotels have the ability for guests to choose the room attributes that matter most to them and over 100 will have stay enhancements live by the end of 2023. Guests can also personalize their stays with various enhancements including IHG One Rewards elite-qualifying bonus points, Food & Beverage credits, lounge access, special in-room welcome amenities or pre-paid parking – all as part of the redesigned booking flow. ![]() The enhanced booking experience empowers guests to select individual room attributes such as a higher floor or a room with a view. ![]()
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